Terms & Conditions

CureALife Healthtech Private Limited – Terms & Conditions

Effective Date: 10/September/2025

1. INTRODUCTION

These Terms & Conditions (“Terms”) govern the use of the digital healthcare platform (“Platform”) operated by CureALife Healthtech Private Limited, located at 57 Bangur Park, 2nd Lane, Rishra, Hooghly, Kolkata, West Bengal – 712248, India.
Below website & mobile app are part of the Platform: www.CureALyf.com, patient.CureALyf.com, doctor.CureALyf.com and its other involved website or App.
By accessing or using our website, mobile app, clinician portals, organizational dashboards, APIs, AI tools, telemedicine systems and other integrated systems, platform & tools you agree to these Terms.

2. APPLICABILITY

Users of our platform
Patients
Doctors, nurses, physiotherapists, psychologists, dieticians, and other Clinicians or Medics
Clinics, hospitals, labs, diagnostics, pharmacies
Insurance companies, NGOs, corporates, research bodies
Medical colleges, institutions, and administrators
Third-party service providers and technology vendors

3. DEFINITIONS

“User” – Any person or organization using the Platform.
“Clinician or medic” – Verified healthcare practitioner registered on the Platform.
“Third-Party Provider” – Labs, pharmacies, insurance, diagnostic center, NGOs, corporates, technology providers, etc.
“AI Module” – CureALife’s artificial intelligence systems providing differential diagnosis, predictions, triage, and clinical decision support, etc.
“Services” refers to online medical consultations, appointment booking, health records, chat, audio/video consultations, diagnostic bookings, etc.

4. ELIGIBILITY

Users must be 18+ or under legal guardian consent. Clinicians or Medics must have valid medical licenses. Organizations must have valid business registration.

5. USER ACCOUNT

Users must provide accurate, up-to-date information and maintain confidentiality of login credentials. The Company is not responsible for unauthorized access caused by user negligence.

6. SERVICES PROVIDED

The Platform provides:

Telemedicine (chat, audio, video)
Appointment scheduling
Digital prescriptions
Lab & pharmacy booking & ordering
AI-based symptom analysis, differential diagnosis & predictions
Hospital & clinic management tools
Corporate, NGO & insurance integrations
Research & analytics (anonymized data)

The Company is NOT a hospital, clinic, or medical provider. Clinicians or Medics are solely responsible for medical care.

7. CLINICIAN OR MEDIC–PATIENT RELATIONSHIP

A relationship is formed only when a clinician or medic accepts a consultation. The Company only facilitates communication and data exchange.

8. AI MODULE – DISCLAIMER

Our AI tools provide:

Differential diagnosis suggestions
Predictive analytics
Treatment & management recommendations
Triage and risk scoring

AI output is informational only and NOT a substitute for clinical judgment. The Company is not liable for any clinical decisions based on AI.

9. TELEMEDICINE & THIRD-PARTY TOOLS

The Platform may use Jitsi Meet, WhatsApp, Hostinger, Azure, payment gateways, and other third-party technologies. Users acknowledge:

Each third-party has its own policies
The Company is not responsible for third-party errors, outages, or data breaches

10. PAYMENTS & FEES

Fees are displayed prior to booking or confirmation. Payments are processed via third-party gateways. Refunds follow the Refund Policy.

11. THIRD-PARTY SERVICES

The Platform integrates with labs, pharmacies, insurers, NGOs, corporates, hospitals, and others. The Company is not responsible for their quality, pricing, or delivery.

12. CONTENT & INTELLECTUAL PROPERTY

All logos, code, text, AI models, and materials belong to CureALife Healthtech. Users may not copy or distribute materials without permission.

13. USER OBLIGATIONS

Users agree not to:

Upload harmful, abusive, or illegal content
Use prescriptions fraudulently
Misuse health data
Interfere with platform functionality

Clinicians or Medics agree to:

Provide care responsibly
Maintain patient confidentiality
Not bind the Company legally
Use platform data only for treatment

14. LIMITATION OF LIABILITY

The Company is not liable for:

Medical negligence by Clinicians or Medics
AI inaccuracies or misinterpretations
Third-party service failures
Data leaks caused by third-party systems
Force majeure events
Losses or damages arising from medical decisions

Maximum liability is limited to the amount paid by the user.

15. TERMINATION

The Company may suspend or terminate accounts for:

Violating Terms
Fraud/abuse
Illegal activity
Security concerns

Users may raise a delete request by writing to support@curealyf.com for their account. We may still keep the data for 3 to 10 years or time period as required by the applicable law of the country.

16. DISCLAIMERS

Emergency Use: Not intended for emergency medical needs.
AI Support: Not a substitute for licensed medical professionals.
Liability: Individual providers are responsible for their advice.

17. MISCELLANEOUS:

A Party shall not be liable or required to perform any of its obligations (except for payment obligations) under this Agreement in the event of any contingency beyond the reasonable control of the Party, such as an act of God, flood, earthquake, war or national emergency, insurrection, any epidemic, and/or an act of terrorism and change in government policies.

18. GOVERNING LAW

These Terms are governed by Indian law. Jurisdiction lies in West Bengal, India.